The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
Luggage storage
24-hour services
24-hour reception
General
No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
No pets allowed
Security
Smoke detectors
Fire extinguishers
Key card access
Guest Parking
Electric kettle
Services
Paid airport shuttle
Spa & Leisure
Garden area
Room features
Air conditioning
Sitting area
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
Show more
Location
15-17A, Jalan Sultan Ahmad Shah,
George Town,
Malaysia,
Penang
Map view
15-17A, Jalan Sultan Ahmad Shah,
George Town,
Malaysia,
Penang
City landmarks
10000
Komtar
700 m
Jalan Tun Syed Sheh Barakbah
Fort Cornwallis
1.9
km
Museum
Khoo Kongsi
1.2
km
29 Church Street
Pinang Peranakan Mansion
1.6
km
Queen Street and Penang Street
Little India
1.3
km
Museum
Cheong Fatt Tze
800 m
Museum
Upside Down Museum
720 m
Museum
The Camera Museum
830 m
Museum
Sun Yat Sen Museum Penang
1.0
km
Museum
Wonderfood Museum
1.5
km
Mall
Watsons
860 m
Park
Padang Kota Lama
1.8
km
Light Street corner of Beach Street and King Edward’s Place
Jubilee Clock Tower
1.9
km
Shopping Area
Prangin Mall
840 m
Gallery
Chew Jetty
1.6
km
Mall
Penang Times Square
1.2
km
Amusement Park
The Top Penang
820 m
Mall
Armenian Street
1.1
km
Mosque
Kapitan Keling Mosque
970 m
Lebuh Chulia
Chulia Street
1.1
km
Mall
1st Avenue Mall
1.1
km
Queen Street
Sri Mariamman Temple
1.0
km
Museum
Penang 3D Trick Art Museum
1.7
km
Cemetery
Old Protestant Cemetery
650 m
Street Art in
Street Art in George Town
1.2
km
Gallery
Penang State Museum and Art Gallery
1.4
km
Nearby
Jalan Penang
Rainbow Skywalk at Komtar
570 m
Museum
Dark Mansion
590 m
10 Lebuh Farquhar Eastern & Oriental Hotel
Ernest Zacharevic x E&O Gallery
410 m
Restaurants
See Kong Ooi Restaurant
100 m
7 & 9 Jalan Transfer
Fu Er Dai
170 m
7 Jalan Sultan Ahmad Shah
Beach Blanket Babylon
210 m
32 Jalan Sultan Ahmad Shah
Bibik's Kitchen Nyonya Cuisine
210 m
73 Jalan Sri Bahari
Saigon House Cuisine
210 m
77
The Ship, Sri Bahari
250 m
46 Jalan Seri Bahari
The Lengkuas Cafe
280 m
161-A Argyll Road
Zhonghua Gourmet Restaurant
260 m
66 Jalan Penang Cititel Hotel
Foong Wei Heong Restaurant
280 m
Sri Bahari Road
Dan
310 m
Lebuh Farquhar
Reviews and Ratings
Feedback from previous guests about their experience.
58%
liked the hotel and would stay again
5.8/10
Guest rating
Rooms
5.8
Location
7.4
Service
6.4
Dining
5.3
Guest reviews
5.8/10
based on 6 reviews
7.4
7.4/10 based on 1035 reviews
Frederick
United States,
October
2024
5.0/10
I had a mixed experience at this hotel. The location is quite strategic, making it easy to reach local attractions, but the rooms left much to be desired with issues like a moldy smell and peeling paint. The staff was generally friendly and helpful, but I felt the service could improve regarding cleanliness. Overall, it’s a decent place but not ideal if you're looking for comfort and proper maintenance.
Rooms
5.0
The rooms unfortunately had a moldy smell, and there was paint coming off the walls. The air conditioning wasn't very effective either.
Service
5.0
While the staff was friendly and helpful, the overall cleanliness of the hotel needs more attention.
Location
7.0
The hotel is conveniently located near Penang attractions, but there weren’t many cafes or restaurants nearby.
Dining
Facilities
5.0
Facilities seemed lacking, with no ironing board in the room and communal areas not being well maintained.
Jack
United States,
September
2024
6.2/10
I had a mixed experience at the hotel. On the bright side, the rooms were clean and comfortable, and the staff was friendly and polite. However, I did encounter some issues like the rooms smelling moldy and the communal areas not being well-kept. The hotel's location is great for exploring, but there's room for improvement in service and dining options.
Rooms
6.0
The rooms were clean and comfortable, but unfortunately, they smelled a bit moldy, and the paint was peeling due to dampness.
Service
7.0
Most of the staff was friendly and polite, but there were some cleanliness issues that need more attention.
Location
9.0
The location is excellent for street walking and is very accessible to places I wanted to visit.
Dining
5.0
The dining experience could use improvement as it felt a bit expensive for the limited options provided.
Facilities
5.0
The overall facilities were lacking, with bins not being emptied in communal areas and ironing boards left in the corridor, which was disappointing.
Stanley
United States,
June
2024
5.4/10
I had mixed feelings about my stay at this hotel. The location was strategic, being close to various Penang attractions, but there weren't many dining options nearby. The rooms were spacious yet had a musty smell, and cleanliness was an issue I noticed. On the bright side, the staff were friendly and tried to help, but the overall experience fell short of my expectations.
Rooms
5.0
The rooms were spacious but unfortunately smelled a bit mouldy, with peeling paint and threadbare towels. It also didn't help that the air conditioning unit was quite noisy.
Service
6.0
The staff were friendly, but I found the hotel service lacking, especially in terms of cleanliness and responsiveness to issues.
Location
7.0
The hotel's location was strategic for visiting Penang attractions, but it lacked nearby cafes and restaurants for convenient dining.
Dining
5.0
Dining was on the expensive side, which was a disappointment. I expected more value for the prices charged.
Facilities
5.0
The hotel facilities needed improvement, especially regarding cleanliness in communal areas. The ironing board was often left in the corridor.
Thomas
United States,
June
2024
7.4/10
I had a pleasant stay at this hotel. The location was convenient for accessing local attractions, and the rooms were clean and just like the pictures. The staff was friendly and helped make my visit comfortable, although there were a couple of issues with service responsiveness. Overall, it offers good value for money, but some improvements in service would enhance the experience.
Rooms
9.0
The rooms were clean and looked exactly like the pictures on the website. I particularly enjoyed the spacious balcony where my family could gather and chat over drinks.
Service
7.0
The staff was friendly and very obliging, especially when we raised concerns about mosquitoes and the sewage smell from the roadworks. However, I found the follow-up after my call lacking.
Location
8.0
The hotel has easy access to local food attractions. While it wasn't a long distance to the town center, we relied mainly on Grab to get around.
Dining
6.0
Dining options were available, but I felt the prices were on the expensive side for what was provided.
Facilities
7.0
The hotel amenities were decent, but I didn’t get a chance to really explore what was offered.
Charlie
United States,
June
2024
5.6/10
The hotel had a spacious room that's easily accessible to local food attractions. However, I found the room somewhat damp, with paint peeling off the walls, and the towels could use an update. Although the service was friendly and genuinely helpful, especially in contacting the airline, the cleanliness in communal areas was lacking. The location was convenient for exploring Penang, but the dining options nearby were quite limited.
Rooms
5.0
The room was spacious and the bed was comfy, but it had a mouldy smell and the paint was peeling off due to dampness. The towels were threadbare, which was disappointing.
Service
7.0
The service was friendly and super helpful, particularly the receptionist who assisted with contacting THAI Smile airline. However, the cleanliness of the room upon arrival was not ideal.
Location
6.0
The location is quite accessible to local attractions and nearby viral places, but there were very few cafes and restaurants within walking distance.
Dining
5.0
Dining options were limited and on the expensive side, which didn't offer much value for money.
Facilities
5.0
Facilities could have been better, especially in terms of maintaining cleanliness in communal areas.
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